Podcast E022 | How Is IoT Transforming the Customer Service Experience? | Michael Ringman, CIO at TELUS International

#AskIoT E022

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On this #AskIoT episode, we discuss how IoT has transformed the customer service industry, where and who to go to for support when devices malfunction and the significance of omnichannel communication.

Michael Ringman, CIO at TELUS International, sits down with the #AskIoT team to discuss customer experience in IoT. He dives into the importance of the device ecosystem, the level of support a company must provide its users and how AI is impacting chatbot technology.

#AskIoT Questions:

  • What is the role of telecoms in IoT?
  • When do you think IoT will go mainstream to the point where most consumers know and understand what it means?
  • What is a mobile-first strategy, where does it fit into IoT and why do companies need one?

If you’re interested in connecting with Michael you can connect with him on LinkedIn and Twitter!

About TELUS International: TELUS International delivers integrated customer experience and digital services solutions to some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, gaming, travel and hospitality, and healthcare industries.

Have any IoT related questions you want us to ask on a future episode? If so, tweet us @iotforall or use the hashtag #AskIoT!

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