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With brick-and-mortar retail struggling to compete against online giants, a unique and seamless experience could be key to bringing back customers. In the article, Thomas Hohenacker, CEO & president of Cleverciti proposes that smart parking can not only provide seamless parking, but also data that can improve business KPIs, improve the customer experience and reduce emissions, all from the use of IoT technology.
Connecting retail spaces, processes and objects to the internet can unlock new value for retailers, primarily by tangibly improving the customer experience. Connected retail comes with its security pitfalls however, and a strong security framework is essential is important to the enduring success of a digital retail transformation.
Attempts to monetize IoT connectivity haven’t come to fruition, but several telecom operators already using successful strategies.
On this #AskIoT episode, we discuss how IoT has transformed the customer service industry, where and who to go to for support when devices malfunction and the significance of omnichannel communication.
How do chatbots learn on their own and become "intelligent"? Let's learn about the major approaches in AI and ML for developing self-learning chatbots.
Artificial Intelligence (AI) is the next major breakthrough for our world. Businesses are including AI in their strategy to amplify results.