Coresystems is a leading provider of cloud-based field service and workforce management software for mid-sized and large enterprises' field service organizations. Since Coresystems' founding in 2006, more than 190,000 users across the world have utilized the company's innovative, real-time field service management software to improve their business and field service processes. Coresystems has also pioneered the "crowd service" model, which allows customers to leverage an Uber-like platform to find available field service technicians in real-time. Coresystems is now part of SAP.
In this interview, Manuel Grenacher (CEO of Coresystems FSM AG) illustrates the potential of digitalization in the service sector.
IoT has transformed numerous processes over the past two decades. IIoT is now poised to usher in the next industrial revolution.