One World Trade Center transforms restroom cleaning management with the Onvation smart solution by Kimberly Clark Professional

— Through a partnership with Kimberly-Clark Professional and GOJO Industries, the iconic One World Trade Center in lower Manhattan has transformed the way it manages its restrooms.The 104-story tower has adopted the award winning,  Onvation Smart Restroom Solution to proactively control and optimize servicing of its 140 restrooms.

 

“Ever since we launched this solution, we haven’t looked back.” said John Mongello, vice president of building services for the Durst Organization, which manages One World Trade Center as part of a portfolio that includes 13 million square feet of office and retail space. “We are completely blown away by Kimberly Clark's new technology as it has mitigated our complaints from restrooms.”

 

The Onvation Solution provides real-time notifications for restroom conditions – alerting Facilites staff to everything from product run-outs to restroom footfall surges. “The main reason we decided to go with [Onvation] was to increase our tenant satisfaction within the building. We haven't received one complaint since we installed it and we are really excited to use it when our building becomes fully populated.”

 

“We are honored to bring this leading technology to a property as preeminent as One World Trade Center,” said Shavonne Williams, Onvation brand manager at Kimberly-Clark Professional. “The restroom is one of the top three sources of tenant complaints. Our solution enables buildings to be proactive and strategic about restroom maintenance, as opposed to chasing complaints day-in and day-out.”

 

 

Onvation’s web-based dashboard also highlights usage trends and traffic patterns so Facilities teams can respond to restroom needs before they become complaints. Study results confirm this. Onvation has been found to reduce restroom-related complaints and work orders by up to 75%.

 

Some of the key benefits that the One World Trade Center has experienced since the launch of the Onvation system are:

• Reduced waste – When dispensers are refilled on a fixed schedule, rather than by need, a lot of product is wasted due to premature refills. “We’re using less paper,” Mongello said.
• Better staff allocation – Instead of treating all restrooms equally, Onvation enables properties to assign staff to areas according to need. This frees up time to focus on other tasks at hand.
• Cost reductions – The system delivers measurable results, saving money as well as time. It helped One World Trade Center reduce “wasteful spending,” according to Mongello.
• Enhanced tenant satisfaction – One World Trade Center views Onvation as a “marketing tool for tenants” that helps demonstrate the property’s commitment to new and innovative technologies.

 

“The Onvation smart restroom management system gives us huge peace of mind and we will look to expand it throughout our portfolio,” Mongello added.

 

 

 

About Kimberly-Clark Professional

Kimberly-Clark Professional partners with businesses to create Exceptional Workplaces, helping to make them healthier, safer and more productive. Key brands in this segment include Kleenex^®, Scott^®, WypAll^®, Kimtech™ and KleenGuard™. To see how Kimberly-Clark Professional is helping people around the world to work better, please visit KCProfessional.com or follow us on LinkedIn.

 

About GOJO

GOJO is the leading global manufacturer of skin care and hand hygiene solutions. Protecting the health and well-being of people around the world is at the core of what we do. And as the inventors of instant hand sanitizer, GOJO and the PURELL® brand are committed to helping make the world a healthier place through information, education, and industry-leading hand hygiene and surface products. Visit gojo.com and follow us on LinkedIn (GOJO Industries | LinkedIn).