For years, telco providers have struggled with the inability to gather clear, actionable, and reliable end-to-end infrastructure intelligence to better understand and resolve service issues that impact the connected home user’s quality of service. At CommunicAsia 2022 this year, Veego showcased Engage 2.0, the flagship product of the company’s Application Intelligence Platform, which can uniquely deliver rich performance data and apply it to improve the subscriber experience. Designed for today’s telco industry, Veego’s Engage 2.0 delivers sophisticated near real-time visibility for providers’ customer success/experience teams, marketing and sales professionals, data analysts, and engineers.
The platform provides ISPs with an exceptional view of the connected home quality of experience, subscriber behavior, and customer segmentation capabilities to support proactive initiatives that anticipate customer needs.
Veego’s AI-based platform can monitor and understand which home connectivity applications and devices are being used and in what capacity. This means the technology can identify current and potential suffering homes and the factors that led to these issues, enabling the ISP or CSP to make better decisions and take the most appropriate action internally or by promoting it in front of the customer.
Representing the next generation of the telco/ISP-enabled connected home, Veego’s Engage 2.0 forms the basis for the way in which Veego’s intelligence uses data to support network performance and enhance the customer experience.
A primary module in the multi-faceted platform is Veego Engage, a SaaS solution that helps ISPs promote proactive initiatives based on intelligent analysis of their own data.
Veego Engage 2.0 enables segmentation of the customer base and monitoring of the connected home performance and behavior to get valuable insights. In addition, engineering teams can understand internet performance fluctuation retroactively to optimize networks and prevent failings.
Engage 2.0’s new capabilities include:
- Alerts – defining data thresholds upon which push notifications will be sent
- Leads – issuing lists of homes that correspond to specific criteria in order to support proactive initiatives
- Addition of new segments: smart homes, iOS Fans
- Addition of new events for QoE monitoring: homes where new Internet boosters have been installed during the last month
“With the launch of Engage 2.0, service providers have a new opportunity to significantly improve the customer experience while supporting their organization’s bottom line,” said Amir Kotler, CEO of Veego Software.
About Veego Software
Veego is a data analytics company established to help Telcos leverage and monetize their own data to improve operational efficiency, increase revenues, and reduce churn while providing subscribers the best quality of experience. Based on Artificial Intelligence and other breakthrough technologies, Veego delivers real-time and non-real-time contextual data from an agent on the router that learns the subscribers’ behavior, their specific-individual needs, and the home internet performance. Veego converts data into actionable insights that enables CSPs to know and understand their customers in a deep and intimate way. To learn more, please visit www.veego.io.