Kimberly-Clark Professional's Onvation Solution Transforms Cleaning Management at One World Trade Center


Through a partnership with Kimberly-Clark Professional and GOJO Industries, One World Trade Center has transformed the way it manages its restrooms. The 104-story tower has adopted the award-winning Onvation Smart Restroom Solution to proactively control and optimize servicing of its 140 restrooms.

“We are honored to bring this innovative technology to a property as iconic as One World Trade Center,” said Shavonne Williams, Onvation brand manager at Kimberly-Clark Professional. “The restroom is one of the top three sources of tenant complaints. Our patented, smart-sensing technology allows facility management teams to be proactive and strategic about restroom maintenance, as opposed to chasing tenant complaints day-in and day-out.”

“We have had terrific results implementing this solution,” said John Mongello, vice president of building services for The Durst Organization, which manages One World Trade Center as part of a portfolio that includes 13 million square feet of office and retail space. “We are extremely impressed with the Onvation technology and now manage the maintenance of our restrooms more efficiently.”

The Onvation solution provides real-time notifications for restroom conditions – alerting facilities staff to everything from dispenser jams and product run-outs to restroom footfall surges. The system also provides digital management tools and analytics that help eliminate inefficiencies by highlighting traffic patterns and product usage trends.  For example, Onvation has found that restroom visitors use up to two times as much soap and 24% more towels now than they did before the COVID-19 pandemic. [i]

The primary benefits of the Onvation Smart Restroom Solution include:

  • Sustainability – When dispensers are refilled on a fixed schedule, rather than by need, a lot of product is wasted due to premature refills.
  • Better staff allocation – Instead of treating all restrooms equally, Onvation enables properties to assign staff to areas according to need. This frees up time to focus on other tasks.
  • Cost reductions – The system delivers measurable results, saving money as well as time.
  • Tenant satisfaction – The product demonstrates the property’s commitment to new and innovative technologies.

See this video to learn more about how Onvation has transformed One World Trade Center through smart cleaning technology.

About Kimberly-Clark Professional

Kimberly-Clark Professional partners with businesses to create Exceptional Workplaces – healthier, safer and more productive. We are committed to making a positive impact on people and how their work gets done through our world-class portfolio of trusted, recognized brands such as Kleenex®, Scott®, WypAll®, Kimtech™ and KleenGuard™, industry-leading expertise, breakthrough innovation and being responsible partners in sustainability. To see how we enable businesses and people around the world to move forward and thrive, please visit and follow us on LinkedIn.

About GOJO

GOJO is the leading global manufacturer of skin care and hand hygiene solutions. Protecting the health and well-being of people around the world is at the core of what we do. And as the inventors of instant hand sanitizer, GOJO and the PURELL® brand are committed to helping make the world a healthier place through information, education, and industry-leading hand hygiene and surface products. Visit and follow us on LinkedIn (GOJO Industries | LinkedIn).

Zehra Mehdi-Barlas
Kimberly-Clark Professional

Dianna O’Neill
Kimberly-Clark Professional

[1]  Data based on 9 facilities across the US between January 1, 2020 and April 30, 2020; COVID-19 characterized as a pandemic by the WHO March 11, 2020

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Onvation empowers facility managers to proactively control & optimize restroom servicing, delivering an exceptional user experience with IoT technology.
Onvation empowers facility managers to proactively control & optimize restroom servicing, delivering an exceptional user experience with IoT technology.