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IoT Applications in Field Service Management

IoT enables field services companies to automate dispatches and track their fleet to collect performance metrics and identify operational inefficiencies, as well as to monitor the status of equipment and prevent unscheduled maintenance or downtime.

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Field Service

Industry encompasses the various sectors of the economy where IoT solutions are transforming operations, driving efficiency, and enabling innovation. From manufacturing and agriculture to healthcare and retail, IoT technology is being leveraged to optimize processes, enhance decision-making, and address unique challenges across diverse fields. Explore how IoT is shaping the future of industries worldwide, empowering businesses to unlock new opportunities and improve outcomes.

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Industry

Through the integration of IoT, airlines can improve customer experience by tracking luggage or personalizing the check-in experience, achieve greater visibility into the performance of their equipment, and improve operational efficiency to reduce costs and improve ROI.

Airline

From increased data on usage and space optimization to improved automation and energy efficiency, IoT provides a new level of visibility in the architecture space. By building a network for devices to connect throughout a home or commercial space, architects have a new and powerful way to create seamless user experiences.

Architecture

IoT offers the opportunity to transform how we see and interact with art. Not only can IoT be utilized in the creation of new art pieces, but it can also fundamentally evolve the way we experience art and create new opportunities for business models in the museums of the future.

Art and Museums

Not only is IoT responsible for the sensors and devices that help autonomous vehicles identify and monitor their surroundings, but IoT has also already proven vital in the way we operate our cars today. From monitoring the manufacturing process to tracking in the dealership lot to finding lost or stolen vehicles, IoT has a huge role in the auto industry.

Automotive

In conjunction with other leading edge technologies like blockchain and wearable devices, IoT will reshape the casino and gambling industry. Wearables enable users to game on the go, smart security systems will automatically identify and flag potential cheaters, and blockchain will help prevent tampering with both on-site and online games and transactions.

Casinos and Gambling

Examples of IoT in the construction industry include sensors embedded in concrete to monitor its strength and temperature, wearables to monitor worker safety and health, and drones to survey construction sites and gather data on progress. The data collected through IoT allows construction companies to make informed decisions and adjust their operations accordingly.

Construction

Like many leading edge technologies like GPS and NFC, the defense industry has been a huge driver of IoT. IoT provides military intelligence and control systems a previously impossible level of visibility and situational awareness. These systems use a variety of sensors deployed in a range of environments to gather and analyze data, returning it to human users in a digestible format to improve decision-making and efficiency.

Defense

IoT enables drones to gather and utilize real-time data to make and execute decisions, even in critical environments - like a search and rescue mission. By communicating with other devices on the network, drones can gather information on their environments, existing needs, and their performance enabling drones to, for example, water only the dryer parts of a field or automatically respond to a dispatch.

Drones

IoT in education refers to the integration of internet-connected devices and sensors in educational settings to enhance the learning experience. These devices can collect and transmit data in real time, allowing educators to track student progress, personalize instruction, and create interactive and engaging learning experiences. IoT in education can take many forms, such as smart classrooms, wearable devices, interactive whiteboards, and educational robots.

Education

In elderly care, IoT offers new visibility into the well-being of older populations and enables them to quickly communicate in the case of an emergency. Whether in their own homes or care facilities, IoT can help create frictionless experiences for even the least technologically savvy seniors.

Elderly Care

In emergency services, every second is vital to saving and protecting lives. IoT offers ways to drastically improve operational efficiency and track performance to identify places for improvement. By automating the dispatch process, IoT can reduce the amount of time it takes for an ambulance to respond to a dispatch, or smart city devices can help guide respondents to the exact site of an emergency.

Emergency Response

In the entertainment and tourism industry, IoT enables companies to streamline user processes and gather additional information on customer trends and preferences to improve overall customer experience and improve operational efficiency, ensuring that they're always investing in the right things.

Entertainment and Tourism

Through IoT-powered asset tracking, equipment rental and leasing companies have more visibility over their inventory than ever. Able to track the location and performance of equipment, even when it's on a customer site, companies can better schedule maintenance and prevent the loss and replacement of expensive equipment.

Equipment Rentals and Leasing

By leveraging IoT, the financial industry can gather real-time data on their staff and customers to streamline customer processes and improve customer experience through personalization as well as receive alerts to suspicious behavior or tampering in a sensitive location, providing an additional layer of security to physical locations.

Finance

IoT-enabled sensors and devices enable fisheries to collect real-time data on the health and environment of their inventory, allowing them to improve yield and quality. For commercial vessels, IoT provides a way for boats to be tracked and their performance monitored alongside environmental conditions, preventing ships from becoming stranded or suffering unscheduled downtime.

Fishing

In the fitness industry, IoT enables users a previously impossible insight into their performance through both wearables and connected devices. Users can access community-made workouts, track their heart rate and pace, and report their performance directly to fitness coaches or related services, like diet tracking services.

Fitness

In the forestry and logging industries, IoT enables companies to track forest growth and health in real-time, without dispatching surveyors to manually inspect them. Once logs have been harvested, they can be tracked from the forest and through processing to measure quality and identify any operational inefficiencies.

Forestry and Logging

Governments and cities can utilize IoT in a number of ways to increase operational efficiencies, reduce costs, and improve the daily lives of citizens. From municipal fleet tracking for anything from garbage trucks to school buses, enabling remote voting and preventing fraud, to reducing air pollution and traffic congestion.

Government and Cities

IoT provides consumers with a new level of visibility into their health and wellness by enabling users to collect real-time and historic data and utilize it to make better long-term health decisions. For example, through wearable fitness devices, users can track their exercise and apply the number of calories burned to adjust their caloric intake.

Health and Wellness

IoT can be a crucial tool to aid the healthcare industry in the collection and analysis of patient data, both in hospitals and remotely. Through wearables and IoT-enabled sensors, professionals in the healthcare industry can increase operational efficiency, eliminate human error in billing and reporting, and improve overall patient care.

Healthcare

Through occupancy sensors, self-service kiosks, and process automation, the use of IoT-enabled sensors and devices can support companies in improving and streamlining the customer experience as well as increasing overall operational efficiency in the hospitality industry.

Hospitality

IoT's power to gather real-time data and trigger automated processes can be invaluable to companies in the media and information space. From automating the distribution of timely information, like news, to enabling stakeholders throughout the pipeline to make better decisions, faster.

Information and Media

From usage-based vehicle insurance to equipment rental to risk calculation, IoT provides companies in the insurance industry the opportunity to improve data sets and operate with greater confidence using data collected in real time.

Insurance

Companies in the Internet of Things (IoT) space build products, services, and components that enable the near-instant collection, transmission, and analysis of data to help stakeholders across all industries make decisions and automate processes to improve operational efficiency and optimize ROI.

Internet of Things

In the information technology space, IoT can be implemented into new and existing devices to track performance and alert staff in the case of unexpected behavior or incidents, saving companies the time it takes to recognize and damage-control a problem. Additionally, IoT can be used to automate processes to reduce the cost of highly manual and repetitive tasking and processes, improving ROI.

IT and Security

IoT makes maritime tracking easy. By attaching real-time sensors to boats, owners and managers can track and manage maritime fleets, consumer boats, and rentals from anywhere. IoT sensors can also monitor equipment performance and fuel and send alerts if anything is amiss, even when the owner is away.

Maritime

IoT can help improve mining efficiency and safety by monitoring air levels, tracking the performance of equipment to prevent unscheduled maintenance, and sending alerts in the case of a dangerous incident, like a cave-in or chemical leak.

Mining

Besides tracking lost pets, IoT can help automate home processes to increase the quality of pet care, even when owners are not home, from turning on and dimming the lights when you're not home to ensuring that your pet gets their four meals a day.

Pets

IoT can automate many of the time-consuming and costly processes of property management, alerting landlords or owners to potential issues before they become emergency calls. Landlords can also monitor utility usage and damage-causing things like leaks in real time, giving them a better sense of what their properties cost and how they're doing.

Property Management

Railway downtime can cost tens of thousands of dollars, especially if they're unplanned. IoT can help manage the upkeep and performance of railways to ensure that all electrical components remain in good, working order.

Rail and Railways

In the real estate industry, IoT can help monitor empty homes and ensure secure access to the agents showing the house. Through IoT-enabled sensors and devices, owners can receive alerts to people entering and exiting their home, and rest assured that, even when they're far away, their home is safe.

Real Estate

IoT enables brick-and-mortar retail to collect more information on the habits of shoppers, identify and thwart would-be thieves, and automate the processes around inventory to improve operational efficiency, increase ROI, and improve the customer experience.

Retail

IoT has a huge range of uses in the science and technology fields, from tracking lab equipment to automating data collection to save scientists time. Through the use of IoT-enabled sensors and devices, labs and other facilities can eliminate human error in data collection and analysis and get more accurate results, faster.

Science and Technology

In the supply chain management industry, IoT can be invaluable in tracking and ensuring the performance of fleet vehicles on the move. Managers and clients can track the progress of their shipments, and gain visibility into the performance of vehicles to prevent unscheduled downtime.

Supply Chain and Logistics

With cellular networks enabling much of our interaction with the internet, especially on the go, it only makes sense that telecom companies would support many of the IoT solutions that are required to travel or work in remote locations.

Telecommunications

In the transportation and mobility fields, such as city and school buses, IoT can help track vehicles and send real-time updates on their performance and status, allowing users to better plan around routes and enabling managers to monitor driver performance and prevent unscheduled maintenance.

Transportation

In the trucking space, IoT can be invaluable for providing both drivers and managers with real-time updates and information on vehicle location, driver behavior, cargo safety, and equipment performance. IoT can save temperature-sensitive cargo from going bad, alert drivers and managers of dangerous conditions on the road, and prevent accidents due to malfunctioning equipment.

Trucking

In the utilities industry, IoT can save thousands of dollars in manpower by collecting real-time data from meters, monitoring the performance of equipment, and alerting homeowners and companies of issues such as leaks or equipment failure, before they become costly.

Utilities

IoT enables waste management companies to track the fill level of individual receptacles and vehicle performance to improve operational efficiency, create more streamlined routes, and prevent unscheduled maintenance in vehicles.

Waste Management

IoT can prove invaluable in the tracking and monitoring of wildlife, allowing scientists to learn about migration patterns and populations, without spending manpower tracking and finding wildlife. Some wearables may even provide insights into the health of animals, allowing conservationists to monitor species for pests and illnesses.

Wildlife

Smart Cities are made up of all the connected infrastructure, smart buildings, intelligent lighting, and other IoT-enabled systems that make urban living easier and more efficient, and that help make managing the operations of a city better for city leaders. Smart Cities use wired or wireless connected sensors to collect data and analyze that data to gain insights that help city managers allocate resources, use assets, and offer services efficiently.

Smart Cities

Consumer IoT is made up of all the publicly available connected technology that enhances the lives of people all over the world. Everything from smartphones, wearables, and smart thermostats to connected cars, personal medical devices, and personalized smart advertising can all be included in Consumer IoT. Consumer IoT is the face of IoT to most people, especially those outside the industry.

Consumer IoT

The Industrial Internet of Things (IIoT) is an interconnected system of sensors, instruments, and IoT devices networked together with industrial applications that are on-premise or in the cloud and can include manufacturing, infrastructure, energy management, warehousing, supply chain, and any other industrial function. The IIoT allows for data collection, exchange, and analysis, potentially facilitating improvements in productivity and efficiency, industrial automation, and other Digital Transformation benefits.

Industrial Internet of Things

Industry 5.0 provides a vision of industry that goes beyond efficiency and productivity as the sole goals and reinforces the role and contribution of industry to society. Industry 5.0 places the well-being of the worker at the center of the production process and sees new technologies as a way to improve human life.

Industry 5.0

IoT can help the Sports industry in several ways: athlete performance can be tracked through wearables and smart equipment such as game balls and environmental conditions in stadiums can be monitored and adjusted to provide a comfortable viewing experience for fans.

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