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RouteThis
Partner
The Smart Home WiFi connectivity troubleshooting platform that’s proven to reduce support volumes, resolution times and product returns.
Webinars
Articles
White Papers
eBooks
Webinars
Recorded
Articles
White Papers
New to IoT
Converting Customers Into Informed CX Partners
Converting Customers Into Informed CX Partners
This White Paper dives into the impact of self-service tools on the user experience and support costs.
RouteThis
May 24, 2023
eBooks
A Smart Home Brand’s Ultimate Guide to Surviving Holiday Support Demand
RouteThis
May 8, 2023
The Smart Home Product Customer Journey
RouteThis
May 5, 2023
Meet RouteThis
RouteThis is a leading Smart Home CX platform that gives customers easy to follow guidance to quickly troubleshoot and resolve most WiFi-related connectivity issues themselves.
If a support call is needed, RouteThis provides the agent the information and in-home network visibility to pick up where the customer left off, reducing call resolution time and customer frustration. The 100% software-based platform is network passive, non-intrusive and requires no network-attached hardware.
Company
RouteThis
WiFi troubleshooting tools for Smart Home devices
Software
Locations
Kitchener, ON, Canada
Company Size
51-200
Founded
2013
