Articles
How to Be Smarter About the IoT Smart Home Experience
With the right support tools before network connectivity issues occur, manufacturers can ensure customer support for smarter smart homes.
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2.4 vs 5GHz: The Science Behind Connectivity Issues in IoT Devices
When looking at 2.4 vs 5GHz bands, 5GHz carries more traffic, but 2.4GHz has longer range and better coverage.
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Top 5 Causes of Setup and Connectivity Issues for WiFi Devices
Having an awareness of the top five connectivity issues can lead you to a quicker and more efficient response when problems arise.
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The 5 Stages of a Broken Smart Home Support Experience Cycle
The reality is there will always be customers who experience connectivity issues and need smart home support.
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Empowering your Best Customer Experience Agent: The Customer
Many connected device owners have a strong desire to resolve their smart home tech issues independently before seeking support.
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Ebooks
Webinars
Key Challenges Facing Smart Home Support Teams
This webinar assesses the top issues facing support staff in the connected home space and highlights the opportunity for self-service tools to meet the needs of connected consumers and support staff.
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The Secret to Reducing Your Product Return Rate
RouteThis explores how companies can build brand loyalty across the smart home.
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