IoT: The Essence of Business Operations

Pratik Salia -
Illustration: © IoT For All

Every business is a mixture of a few hundred different processes, and a few hundred different employees responsible for those processes. Every activity that a business indulges in comes at an expense, making it extremely important for an enterprise to make the most efficient use of its resources.

Very often, businesses make the mistake of going the traditional route and depending entirely or majorly on their human resources to get work done. While it is wrong to look down on the potential of the personnel recruited completely, it is pretty obvious that a great margin of error can be reduced by employing AI and ML into the enterprise’s everyday tasks.

Operations can be performed in a more efficient way when routine tasks are automated. The employees have more time and energy to allot to tasks that require their attention and mental capabilities. Enterprise IoT refers to IoT in improving an organization’s existing systems and processes and enabling organizations to increase operational efficiency or unlock entirely new value.

How IoT Helps in Automating Business Operations

Heightened Security

Every business is at some degree of unprecedented risk at all times. Just like in mutual funds, the greater the risk, the higher the returns. While a business gambles in the market with its innovations, that may or may not appease the customers, they need to invest in reliable security systems to relieve themselves of the burden of a vulnerable structure.

IoT based surveillance systems ensure the highest level of security that is technologically possible. From smart cameras and sensors to protected gateways to unified cloud platforms, they provide the perfect security structures for any enterprise. These types of security systems are especially beneficial for businesses dealing with expensive and volatile commodities. Warehouse security and bank security are currently two of the most common fields of applying this IoT-based security system. At the same time, it continues to grow in other fields as well.

SOP Adherence

There is a plethora of basic day to day activities that can easily be performed via technology, saving time and effort on the enterprise’s part, and let’s not forget, saving it from errors.

In general, humans are very susceptible to making errors; while in some cases, these minor errors may not pose much of a threat to the enterprise’s functioning, it is not the same in other cases. These errors that initially go unnoticed to the human eye can often adversely affect the enterprise in the long run.

Keeping a check on all the activities and performance of every employee isn’t something that can be done manually, especially in a large organization. In such a situation, it can be hard for the enterprise to find the point of error in a process and the personnel responsible for it. IoT-based systems keep a constant check on the organization’s functioning and alert the in-charge in case of any deviation. Entrusting the repetitive and routine tasks to artificial intelligence-based automation systems notify the officers-in-charge.

OPEX Reduction

Successfully operating a business can often be expensive and cumbersome, and so, these enterprises need to find ways to cut down on their operational expenditure. Automating certain routine tasks that do not require human intervention can give faster and more accurate results, thus giving a better return on investment.

Even though it does not sound as appealing as a cashback policy, it is much better than that. Automation of these operations allows employees to invest their time in other processes, resulting in more output at the end of the day. Not only that, but IoT based platforms can analyze your data and provide effectivy and useful insights.

Efficient Functioning

When it comes to the use of artificial intelligence for the day to day working of an enterprise, it comes with a promise of greater returns in error-free functioning and efficient completion of tasks. When most basic tasks are automated, it allows employees to give attention to more critical tasks. The automation of these routine tasks also allows employees to have more time on their hands and less burden on their shoulders. You know how the saying goes; A happy employee is an efficient employee. Maybe it’s not a saying, but it is true nonetheless.

Customer Care

It has not only transformed the way organizations work but also how they provide customer service. Without wasting the time of customers, the organizations can provide immediate help and assistance to them, especially in case of common and recurring issues.

Using artificial intelligence, you can create great customer service that will answer questions directly and provide the team working at the back end with the required information and resources. Automated customer service not only helps in the reduction of response time but also nullifies the constraints of different time zones or public holidays. The use of chatbots today guarantees immediate response to the customers that human support cannot provide.

Pratik Salia - CX Professional, IGZY

Guest Writer
Guest Writer
Guest writers are IoT experts and enthusiasts interested in sharing their insights with the IoT industry through IoT For All.
Guest writers are IoT experts and enthusiasts interested in sharing their insights with the IoT industry through IoT For All.