Home Tags Ecosystem
On this #AskIoT episode, we discuss how IoT has transformed the customer service industry, where and who to go to for support when devices malfunction and the significance of omnichannel communication.
Part 2 of this series outlines the "3 R's Framework" (Roles, Rights, Revenues) for designing IoT platform "business APIs" that attract partners and scale.
Bodil Josefsson, head of IoT Security at Ericsson, describes the four concerns she's noticed customers have on the top of their mind when devising IoT strategies. Josefsson then makes suggestions on how to address and overcome those concerns.