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We are in the era of Uber and Airbnb, where every service is expected to be accessible in real-time and driven by a customer experience focus. The emphasis is on catering to the expectations of a growing millennial workforce’s demand for seamless experiences. Smart Buildings, with IoT and AI enhanced facilities, are positively impacting productivity for occupants and the perceived property value, for the benefit of owners.
Facility management companies can add value and increase profit margins by using IoT solutions to reduce costs, increase added value services, expand their service scope with new data and improve the experience of their tenants.