The global impact and potential of artificial intelligence (AI), an emerging technology that includes digital assistants, chatbots and machine learning — but can also extend far beyond those basic forms — is rapidly developing.
Taking the form of assisted intelligence, augmented intelligence or even autonomous intelligence, AI has the ability to break down barriers, provide personalization to the masses and solve some of our greatest global challenges.
PwC’s latest report, Bot.Me: A Revolutionary Partnership, surveyed consumers and business decision-makers on AI’s impact in the business world, the evolution of AI acceptance by consumers and AI’s changing role in addressing socio-economic issues.
Key Takeaways from Report
The report combines insights from a 2017 AI Expert Salon, and a survey of 2,500 U.S. consumers and business decision-makers on attitudes towards AI and its current and future implications on society.
Consumers are rooting for AI, and believe it’s an important part of helping to solve global challenges. When respondents were asked about AI’s importance in helping to solve societal issues:
Almost 1/3 of respondents even stated that AI can play an important role in solving gender inequality issues.
AI Will Impact Consumers’ Everyday Lives and Shape Experiences
When asked how likely it is that people will turn to AI assistants in the next 5 years for specific roles: